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No one elected the ‘Internet of Things’ to serve citizens

The Internet of Things (IoT) is no longer just an idea in the public sector. According to one tech industry analyst, the concept has become a reality for a number of government organizations—and it...

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Imagine a democracy built upon big data analytics

Big data has big implications for government. In the private sector, big data can be mined and analyzed to gain insight into customers, business decisions and industry trends. In the public sector,...

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The citizen experience upgrade network admins should start

Even Third Platform strategies can backfire. In April, the New York City Police Department asked citizens to tweet their own photos of New York’s finest with the hashtag #myNYPD. Within hours,...

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